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Frequently Asked Questions

What should I do after checking in?

After you’ve checked in, please ensure you’ve received your boarding passes. If you checked in online, print your boarding passes or save them on your mobile before going to the airport, as some airlines charge for this service in-person.

If you’re bringing baggage on board, please keep in mind that each airline has size and weight allowances for carry-on baggage, as well as a list of prohibited items. For general information on cabin baggage regulations, visit 'My Bookings'under the 'Check-in' tab, and for specific regulations, you can check the airline’s website.

If you have checked baggage included in your trip, you can still check in online but will need to drop your baggage off at the designated area in the airport. Depending on the airline and airport, you may be asked to do this yourself, or the airline may arrange this for you at the check-in desk.

How do I cancel my check-in?

Some airlines offer the option to cancel your check-in on their website. You can also contact the airline directly. Please note that you will need your booking reference number, which can be found in “My Bookings”.

How long before a flight should I be at the airport?

It is generally recommended to arrive at the airport at least 2 hours before a domestic flight and 3 hours before an international flight. However, please check your airline’s guidelines for their specific recommendation.