Contact us

Hello! How can we help you?

This page has answers to all our FAQs. Want to contact us by email? Choose a subject line and then click on ‘Write to customer service’. Then fill in our email form, and we will get back to you as soon as possible.

You can find our phone number and opening hours further down the page under the category "Phone".

On My Bookings you can: 

No booking confirmation? Then please check your spam filter. Documents can get stuck there no matter which email client you are using.

Lufthansa strike Because of the Lufthansa strike, we are experiencing increased call wait times. Have you been affected by the strike? Please check the airline's website to see if your flight is among those affected.

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